06-13-2020, 05:39 PM
Hey Meli,
Best bet here is to send a message to support so they can go through each step you have tried and go from there.
What I would recommend prior to that is to unpair the thumb controller from everything. Take the battery out to reset it. Then try pairing it using only the Experimental features in the headset. If it pairs correctly the left and right buttons should change the volume on the headset even if you are not in our games.
Best bet here is to send a message to support so they can go through each step you have tried and go from there.
What I would recommend prior to that is to unpair the thumb controller from everything. Take the battery out to reset it. Then try pairing it using only the Experimental features in the headset. If it pairs correctly the left and right buttons should change the volume on the headset even if you are not in our games.