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› VZfit Forum › General Discussion v
Customer Support

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Customer Support
stompdayard99 Offline
Junior Rider
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Posts: 4
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#1
03-17-2020, 09:50 PM
Anyone have success with customer support responding to e-mails?  I sent three over the past few weeks without a response, UNREAL!
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Shon_T Offline
Rider
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#2
03-17-2020, 11:03 PM
Well..if you didn't get a response there...you will certainly get one here. They are usually pretty quick to respond. Not sure of Coronavirus could be having an effect.
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Stain2319 Offline
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#3
03-18-2020, 06:04 AM
Some people seem to have an issue with virzoom's emails going to Spam, you might want to double check that.
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Shon_T Offline
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#4
03-18-2020, 02:36 PM
I'm honestly surprised nobody from VIRZOOM has responded to this post already. Like I said...they are usually right on top of these forums.
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stompdayard99 Offline
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#5
03-18-2020, 06:41 PM
(03-18-2020, 06:04 AM)Stain2319 Wrote: Some people seem to have an issue with virzoom's emails going to Spam, you might want to double check that.

Thank you.
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Snowpelt Offline
Administrator
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#6
03-18-2020, 07:13 PM
Hey Stomp,
Sorry for the delay! We have had our heads down trying to plow through some stuff and settling into remote working. I looked through the support queue and don't see any tickets on the email associated with your account. Did you submit using another email so I can check the status or where you able to find the replies in your spam folder? Currently there are no open tickets older than a few hours old so if we got it, you should have received a reply by now!
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