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+--- Thread: Customer Support (/showthread.php?tid=198)
Customer Support - stompdayard99 - 03-17-2020
Anyone have success with customer support responding to e-mails? I sent three over the past few weeks without a response, UNREAL!
RE: Customer Support - Shon_T - 03-17-2020
Well..if you didn't get a response there...you will certainly get one here. They are usually pretty quick to respond. Not sure of Coronavirus could be having an effect.
RE: Customer Support - Stain2319 - 03-18-2020
Some people seem to have an issue with virzoom's emails going to Spam, you might want to double check that.
RE: Customer Support - Shon_T - 03-18-2020
I'm honestly surprised nobody from VIRZOOM has responded to this post already. Like I said...they are usually right on top of these forums.
RE: Customer Support - stompdayard99 - 03-18-2020
(03-18-2020, 06:04 AM)Stain2319 Wrote: Some people seem to have an issue with virzoom's emails going to Spam, you might want to double check that.
Thank you.
RE: Customer Support - Snowpelt - 03-18-2020
Hey Stomp,
Sorry for the delay! We have had our heads down trying to plow through some stuff and settling into remote working. I looked through the support queue and don't see any tickets on the email associated with your account. Did you submit using another email so I can check the status or where you able to find the replies in your spam folder? Currently there are no open tickets older than a few hours old so if we got it, you should have received a reply by now!