Customer Support

[stompdayard99]

Anyone have success with customer support responding to e-mails?  I sent three over the past few weeks without a response, UNREAL!

[Shon_T]

Well..if you didn't get a response there...you will certainly get one here. They are usually pretty quick to respond. Not sure of Coronavirus could be having an effect.

[Stain2319]

Some people seem to have an issue with virzoom's emails going to Spam, you might want to double check that.

[Shon_T]

I'm honestly surprised nobody from VIRZOOM has responded to this post already. Like I said...they are usually right on top of these forums.

[stompdayard99]

Some people seem to have an issue with virzoom's emails going to Spam, you might want to double check that.

Thank you.

[Snowpelt]

Hey Stomp,
Sorry for the delay! We have had our heads down trying to plow through some stuff and settling into remote working. I looked through the support queue and don't see any tickets on the email associated with your account. Did you submit using another email so I can check the status or where you able to find the replies in your spam folder? Currently there are no open tickets older than a few hours old so if we got it, you should have received a reply by now!