VZfit Explorer registration code not working

[Electrophile]

I’m an original VirZoom customer who just converted to VZPlay/Explore on my Quest 2. VZPlay works fine, but the loading screen on VZExplorer asks for a code, which I’ve tried entering several times along with my username (Electrophile) and password, but this results only in a server error ("Error 500 Your request resulted in a server error. Either contact your webmaster or try again..."

I would love to use VZ Explore during the holidays and I’m hoping you can tell me how to fix this soon.

Thank you and happy holidays!

[Electrophile]

I fixed the problem by resetting my password; now VZ Explorer works just fine.

[Snowpelt]

Glad to hear it! Sorry for the trouble!