(09-11-2020, 01:05 PM)salviati Wrote: Is this a user-specific issue, or system wide ? I find that my most recent ride (9/10) is MIA - and does not show on either myu strava or fitbit account.
Great package
john
Hi john, your issue seems to be user-specific. The prior issue produced errors in our server log that we tracked down to certain data being passed from the game. Your issue is that we see no game interactions at all beyond your initial connection on Sep 10, up to the point you checked vzfit.com 100 minutes later.
It's as if your headset disconnected from the Internet sometime during the ride, which you'd notice in Explorer because images would stop coming. Did you see anything unusual during the ride, and how exactly did you leave the game then?
Our server provider didn't report any outages yesterday and we see other game interactions around that time, so this is a certainly strange. We backup your user data and ride progress locally in case of upload failures, so you shouldn't lose them when you connect again, but we may have to regenerate your incremental stats.
We see your game interactions today worked fine. Let us know if you see any problems again we're happy to dig into it, but need some data to go on.