(07-15-2019, 11:45 PM)pbreed Wrote: I received my product last week.Hi Pbreed,
Friday night I eagerly opened the box and started doing the install.....
Only to get to the point where it says send an Email to get access to software for the Quest.
The response says "sorry you were excited about our product we are going to do our damnedest to utterly destroy your eager anticipation"
We don't answer Email queues other than 10Am to 6Pm east coast time Monday to Friday...
(We do however seem to have time to post to the forum and or blog outside of these hours...)
So I took my curiosity stuffed in back in the box, and waited until 10 am Monday.....
10 am came and went...
11,12,1,2,3,4,5,6.. all gone Monday is toast....
Now my eagerness to try your software is replaced with disbelief that one can actually run a company that
requires individual intervention for EACH user and at the same time does not staff for or provide that intervention in a timely manner...
If the initial customer experience is sooo bad, how good can the end product be?
Should I just toss it in the trash and look elsewhere?
I've sent three more emails... no response, no software for my quest....
First off thanks for giving VZfit a shot and sorry you had this experience. The reason Quest requires manual intervention it is due to the way Oculus clears products, believe me we wish it was automated too and are working hard towards it. I am not sure how your emails got missed other than that support was backed up today due to an issue with international ordering going down. All that being said, there is no excuse for not getting you access before end of business today and I sincerely apologize. I unfortunately cannot access the file I need to give you access from home but if you want to PM your user name I will make sure it's taken care of as soon as we get in the office tomorrow, will also check the support queue to see what's going on.
Sorry again and I hope will let you know as soon as access is granted.