07-15-2019, 11:45 PM
I received my product last week.
Friday night I eagerly opened the box and started doing the install.....
Only to get to the point where it says send an Email to get access to software for the Quest.
The response says "sorry you were excited about our product we are going to do our damnedest to utterly destroy your eager anticipation"
We don't answer Email queues other than 10Am to 6Pm east coast time Monday to Friday...
(We do however seem to have time to post to the forum and or blog outside of these hours...)
So I took my curiosity stuffed in back in the box, and waited until 10 am Monday.....
10 am came and went...
11,12,1,2,3,4,5,6.. all gone Monday is toast....
Now my eagerness to try your software is replaced with disbelief that one can actually run a company that
requires individual intervention for EACH user and at the same time does not staff for or provide that intervention in a timely manner...
If the initial customer experience is sooo bad, how good can the end product be?
Should I just toss it in the trash and look elsewhere?
I've sent three more emails... no response, no software for my quest....
Friday night I eagerly opened the box and started doing the install.....
Only to get to the point where it says send an Email to get access to software for the Quest.
The response says "sorry you were excited about our product we are going to do our damnedest to utterly destroy your eager anticipation"
We don't answer Email queues other than 10Am to 6Pm east coast time Monday to Friday...
(We do however seem to have time to post to the forum and or blog outside of these hours...)
So I took my curiosity stuffed in back in the box, and waited until 10 am Monday.....
10 am came and went...
11,12,1,2,3,4,5,6.. all gone Monday is toast....
Now my eagerness to try your software is replaced with disbelief that one can actually run a company that
requires individual intervention for EACH user and at the same time does not staff for or provide that intervention in a timely manner...
If the initial customer experience is sooo bad, how good can the end product be?
Should I just toss it in the trash and look elsewhere?
I've sent three more emails... no response, no software for my quest....