03-01-2020, 05:15 PM
Happy to help!
The best way to work through any problem is to send us an email at support@virzoom.com. That will help us track the discussion and make sure it gets resolved.
To get the email started, can you confirm you are talking about the thumb controller, with A/B/+/- buttons, that is attached to the handlebar?
And when you say it stopped working, that you are getting stuck when the game asks you to press A to connect the button on startup?
Usually if the thumb controller stops connecting, we ask to confirm whether it's +/- still control headset volume outside of our game. And we usually recommend unpairing and repairing it to your headset, the way you initially did in the Oculus app.
The best way to work through any problem is to send us an email at support@virzoom.com. That will help us track the discussion and make sure it gets resolved.
To get the email started, can you confirm you are talking about the thumb controller, with A/B/+/- buttons, that is attached to the handlebar?
And when you say it stopped working, that you are getting stuck when the game asks you to press A to connect the button on startup?
Usually if the thumb controller stops connecting, we ask to confirm whether it's +/- still control headset volume outside of our game. And we usually recommend unpairing and repairing it to your headset, the way you initially did in the Oculus app.