02-24-2020, 12:24 PM
Hi Steve, thanks for the detailed report, and for pushing on it so many ways. From your description I suspect you are having internet/WiFi issues from your quest. You have enough of a connection to get past initialization sometimes, but Explorer then requires a constant connection (around what Netflix HD requires) to download ride images and directions.
The problem could be in your headset, your home router, or your ISP. It would be best to send us an email at support@virzoom.com so we can help you diagnose it privately. The first thing you could tell us is, if you open the oculus web browser in your quest and tell us the speed reported at the website fast.com (which is Netflix’s internet speed detection service)
The problem could be in your headset, your home router, or your ISP. It would be best to send us an email at support@virzoom.com so we can help you diagnose it privately. The first thing you could tell us is, if you open the oculus web browser in your quest and tell us the speed reported at the website fast.com (which is Netflix’s internet speed detection service)