Hey Everyone,
I am making this post first off as an apology for our lack of activity on these forums, and secondly to explain why we are making a change and where we are going.
First, the apology.
Over the last few weeks we have been bad at checking these forums. The reasons are varied and many but at the end of the day it doesn't matter. We set the expectation that you could come here for help and to discuss the game and then did not live up to our end of the bargain. I personally checked in several times, but assumed someone else would post in reply and that was a bad choice on my part. I know how frustrating it can be to post and never hear anything or even know if it was seen. I wholeheartedly apologize for that and we will do better in the future.
As to the future of the forums.
When we started these forums it was a place for our Dev team and the community to interact and share information. When we had a very small community this was where the few vocal folks were providing feedback and it was incredibly helpful in the development process. As we have grown two things have happened. First, maintaining the forums, keeping them running and functional, has been a developmental drain. Many people are still unhappy with the functionality of them despite the fact that we have devoted many developmental hours to improving them. With a team our size it often means working on the forums means we are not working on the games which turns into a bit of resource battle.
Second, the forums have proven to be the minority choice for our users to interact with us. We have tried to drive interest in them with ride reviews, moving our beta process here and various other techniques, but the majority of our users have chosen to interact with us using Facebook. Between Facebook and our support system we are fielding thousands of messages a month from users and it’s been difficult to keep up with. We even added a full time support person last month in an effort to help.
For both the tech and support reasons we have decided to retire the forums and move to other platforms. The majority of our community can be found on the Facebook group HERE. This group is very active in providing support to users as well as feedback and our team is on their daily. For those of you who don’t use Facebook we also have a Discord that has sections for development, bugs and just social chatter. You can find that HERE.
The Forums will be retired for new posts on Friday April 9th.
I am making this post first off as an apology for our lack of activity on these forums, and secondly to explain why we are making a change and where we are going.
First, the apology.
Over the last few weeks we have been bad at checking these forums. The reasons are varied and many but at the end of the day it doesn't matter. We set the expectation that you could come here for help and to discuss the game and then did not live up to our end of the bargain. I personally checked in several times, but assumed someone else would post in reply and that was a bad choice on my part. I know how frustrating it can be to post and never hear anything or even know if it was seen. I wholeheartedly apologize for that and we will do better in the future.
As to the future of the forums.
When we started these forums it was a place for our Dev team and the community to interact and share information. When we had a very small community this was where the few vocal folks were providing feedback and it was incredibly helpful in the development process. As we have grown two things have happened. First, maintaining the forums, keeping them running and functional, has been a developmental drain. Many people are still unhappy with the functionality of them despite the fact that we have devoted many developmental hours to improving them. With a team our size it often means working on the forums means we are not working on the games which turns into a bit of resource battle.
Second, the forums have proven to be the minority choice for our users to interact with us. We have tried to drive interest in them with ride reviews, moving our beta process here and various other techniques, but the majority of our users have chosen to interact with us using Facebook. Between Facebook and our support system we are fielding thousands of messages a month from users and it’s been difficult to keep up with. We even added a full time support person last month in an effort to help.
For both the tech and support reasons we have decided to retire the forums and move to other platforms. The majority of our community can be found on the Facebook group HERE. This group is very active in providing support to users as well as feedback and our team is on their daily. For those of you who don’t use Facebook we also have a Discord that has sections for development, bugs and just social chatter. You can find that HERE.
The Forums will be retired for new posts on Friday April 9th.
