I've been charged when I cancelled after 5 days, within the free trial period

[Debdoubleyou]

I have read in the reviews for this product that it is a bad idea to provide the credit card information because you routinely charge people even after they've cancelled. Apparently the reviews are right. I want a refund NOW for the month you just charged me, or I will be filing a complaint with the Better Business Bureau.

[jwarburg]

Hi, we're sorry that this happened. We issued a full refund for the payment. May I ask when and how you cancelled previously? I only see a record of you cancelling today? Did you do something differently prior to today or exactly the same thing? We certainly want to make sure that there are no bugs with cancellation.